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FAQ

FAQ


Order Payment and Security

Is it safe to use my Credit Card on this Website?

 

We're aware that using a Credit Card online can be scary! However, our website is SSL encrypted and certified (As can be seen above) to give you safe and secure transactions, and all Credit Card payments are processed with our payment processor Shopify, the best in the business! We don't store any Credit Card information, and we will never share your personal information with anyone else, so you can rest assured, any purchase you make with us is as secure as it gets!

What is our Privacy Policy?

We will never share your information with any third party. Who is a third party? The first party is us, and the second party is you. So a third party is anyone other than us and you.

I Submitted the Wrong Address.

Mistakes happen! Send us an email as soon as you can at Support@memoriumforchester.com and we'll be happy to assist you!

My Order Never Arrived!

Check your order confirmation email for the tracking number. IF that doesn't work, send us at email at Support@memoriumforchester.com, tell us what you ordered and your order numbers, and we'll help you out!

My Order Arrived Incomplete or Damaged!

Woops, sorry about that! Unfortunately shipping can get a little rough sometimes, but we'll fix it if you give us the chance! Send us an email at Support@memoriumforchester.com, tell us what you ordered and your order number and we'll be happy to help you out!

When will you ship my order?

We generally can process orders within 24 hours of payment being processed and can take 1-3 days to ship. Please note that estimated shipping and arrival dates are subject to change according to the carrier’s availability. For multiple orders, shipment may come at different times and from different warehouses. Transit time is dependent on holiday schedule and excludes holidays and weekends. Generally, orders will arrive within 12-20 days, however in some cases it may take up to 8 weeks for delivery to most locations around the world.

Why am I missing items?

Depending on stock and warehouse location, we may need to ship your order separately, so sometimes products will arrive at separate times in separate packages, generally we'll give you the tracking numbers anyway though so you'll know!

Do you have International shipping?

For international shipping, we have various warehouses around the world. Unexpected custom and import taxes may apply and is the responsibility of the buyer.

Do you offer Product Tracking?

Most of the time we offer product tracking, however in some cases it may be unavailable, if that's the case, contact us at Support@memoriumforchester.com and we will keep you up to date on your order as best as we can!

Returns and Terms

What is your return policy? 

Memorium For Chester is committed to your complete satisfaction with all of your purchases. Items (in new condition, uninstalled, with original packaging) must be approved and shipped to return within 48 hours of receipt unless otherwise noted. Please contact us immediately for detailed return instructions. We will get back to you within 24 hours. You are responsible for shipping or returning the item back to our international warehouse and we will credit your account upon inspection of the product back to our warehouse, less original outbound shipping fees.

Can I change or cancel my order?

Once an order has been placed, it cannot be changed online. Please contact us directly at Support@memoriumforchester.com. Please note that some items that are non-returnable may not be canceled. These products are identified on the product page and on your order confirmation. If there are any questions or concerns, we will work with you to clarify your options.

We do not accept cancellations after the products have already been shipped

Cancellation requests may take several days to process and you will be sent an email upon confirmation. If your order ships prior to confirmation, you will be asked to submit a Return Authorization Request once you receive the item. A refund will be issued following the standard return policy. Or in the event that an order was canceled after it has shipped and before it arrives to you, you may refuse the shipment. Shipping fees for the refused shipment will be deducted from your refund or you may receive the shipment and ship it back yourself if you believe you can ship it for cheaper.

What can I do if my product became damaged during transit? 

Fragile items are sometimes, although rarely, damaged in shipping.

We ask that you report to us the receipt of a damaged product within 48 hours of delivery and do not discard the damaged item and its packaging. We need you to report this right away to file a claim with the carrier which means we can't accept responsibility for the damages.

Custom orders are non-returnable final sales per our custom order confirmation form. Please note that due to customs shipping and duty fees, we are unable to accept returns on any International orders. All orders shipped International are final sale.

Did the price change? 

We ensure the accuracy of the pricing and product information on our website. However sometimes our pricing or product information may be inaccurate. If this happens, we reserve the right to cancel your order. A complete refund will be made for any items that have not yet been shipped. In the event of inaccurate product information, our sole responsibility will be to accept the product return and provide a customer refund.

Memorium For Chester is not responsible for outdated or inaccurate pricing on other websites, affiliates or advertisers. We appreciate being notified when such errors occur so that they can be reported and corrected quickly. We appreciate your assistance and understanding.

Do you charge sales tax?

Unexpected custom and import taxes may apply and is the responsibility of the buyer.